FAQ

Below are answers to the questions we're asked most often about ordering, delivery, and returns. If you can't find what you're looking for, email us at contact@amgsupply.ltd.

Ordering

How do I place an order? Orders can be placed directly through our website. Add the items you need to your basket and follow the checkout steps.

Can I order by email instead of online? Yes — email contact@amgsupply.ltd with the products and quantities you need and we'll help you place the order or arrange an alternative if required.

Do you offer trade or bulk pricing? For large or bulk orders, please contact us at contact@amgsupply.ltd with details of what you need and we'll be happy to discuss pricing.

Can I amend or cancel my order after placing it? If your order hasn't been dispatched yet, contact us as soon as possible at contact@amgsupply.ltd with your order number and we'll do our best to help.

Delivery

Do you deliver throughout the UK? Yes, we deliver to the majority of mainland England, Wales and Scotland. See our Delivery & Returns page for full details.

Are there any locations you can't deliver to, or that cost more? Some remote areas (including parts of the Scottish Highlands, Northern Ireland, and the Channel Islands) may carry a delivery surcharge or need to be quoted separately. Contact us before ordering if you're unsure whether your postcode is affected.

Do you deliver outside the UK? International delivery may be possible for some products. Contact us with your location and the products you're interested in and we'll confirm availability and cost.

Why are delivery times given in working days? Our delivery network and manufacturing partners operate on a working-day basis (Monday to Friday), so we quote timescales the same way. Estimates are based on manufacturer guidance and may vary slightly with stock availability or demand — contact us if your order is time-sensitive.

What happens if I'm not available to receive my delivery? Please make sure someone is available at the delivery address, or that access instructions are provided. Failed delivery attempts due to no access may result in a redelivery charge.

Do large items need special access or equipment on-site? Some larger or palletised items require suitable off-loading facilities (e.g. a forklift) unless otherwise arranged. Please let us know about any site access restrictions before you order.

Returns & Refunds

What if my item arrives damaged or faulty? Contact us at contact@amgsupply.ltd with photos as soon as possible and we'll arrange a replacement or refund.

Can I return an item if I change my mind? Yes, in most cases you can return an item within 14 days of delivery, provided it's unused and in its original condition. See our Delivery & Returns page for full details, as some made-to-order or bespoke items may be excluded.

How long do refunds take? Once we've received and inspected a returned item, refunds are typically processed within 14 working days.

Payments

What payment methods do you accept? We accept payment securely online via Stripe, which supports all major credit and debit cards. If you need an alternative payment arrangement, contact us to discuss.

Are your prices inclusive of VAT? Prices are shown inclusive of VAT at the applicable UK rate unless stated otherwise on the product page.