Payment Policy

At AMG Industrial Supply Ltd, we aim to make the payment process straightforward, secure, and transparent. This Payment Policy explains the payment methods we accept, how transactions are processed, and what to do if you experience an issue during checkout.

Accepted Payment Methods

Depending on availability at checkout, we may accept the following payment methods:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

The payment methods available for a particular order may depend on your location, device, order value, and the payment services currently supported by our Website.

Payment Currency

All prices and payments are processed in British pounds sterling (GBP) unless another currency is clearly displayed at checkout.

Your bank or card provider may apply currency-conversion charges, international transaction fees, or other charges where your payment account uses a different currency. These charges are determined by your provider and are not controlled by AMG Industrial Supply Ltd.

How Payments Are Processed

The full order amount is normally charged or authorised when you submit your order.

In some cases, your bank or payment provider may place a temporary pre-authorisation hold on the funds before completing the transaction. The timing for releasing or completing this hold is determined by your bank or payment provider.

Receiving an automatic order confirmation does not necessarily mean that your order has been accepted. Orders remain subject to payment approval, product availability, fraud checks, and our Terms of Service.

Secure Transactions

We take reasonable measures to protect transactions made through our Website.

Payment information is transmitted using secure encryption technology and processed by trusted third-party payment providers.

AMG Industrial Supply Ltd does not normally receive or store your complete payment-card number or card security code on its own servers.

Payment providers may process your information according to their own terms, security procedures, and privacy policies.

Payment Authorisation

By submitting an order, you confirm that:

You are authorised to use the selected payment method
The billing information you provide is accurate
Sufficient funds or credit are available
The payment is not fraudulent or unlawful
You authorise the relevant payment provider to process the transaction

An order may be delayed, refused, or cancelled if payment cannot be authorised or verified.

Failed or Declined Payments

A payment may be declined for several reasons, including:

Incorrect card or billing information
Insufficient funds
An expired card
Bank security restrictions
Online or international payments being disabled
A transaction limit
A temporary payment-provider issue
A failed fraud or identity check

If your payment is declined, confirm that your billing address and payment details match the information held by your bank.

You may also contact your bank or card provider for further information before attempting the payment again.

Fraud Prevention and Verification

To protect customers and our business, we monitor transactions for unusual or potentially fraudulent activity.

We may contact you before processing or dispatching an order to request additional verification, such as:

Confirmation of your billing or delivery information
Proof that you are authorised to use the payment method
Identity or address verification
Confirmation of the order details

We may delay or cancel an order if the requested information is not provided or if we reasonably believe that a transaction may be unauthorised, fraudulent, or unlawful.

Order Cancellations

If an order is cancelled before dispatch, any payment already collected will be refunded to the original payment method.

Where only a payment authorisation has been placed, we may release or reverse the authorisation. Your bank may require additional time to make the funds available again.

Refunds

Approved refunds are returned to the original payment method used for the order.

Once we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the amount appears in your account.

Further information about refunds, returns, and eligibility is available in our Refund and Returns Policy.

Chargebacks and Payment Disputes

Before opening a chargeback or payment dispute, please contact us so that we can investigate and attempt to resolve the issue.

Submitting a false, misleading, or abusive payment dispute may result in the cancellation of orders, restriction of account access, or recovery of amounts lawfully owed.

Nothing in this section limits any legitimate rights you may have through your bank, card issuer, payment provider, or applicable law.